Return request
If for any reason you want to return an item that was not on sale at the time it was
purchased, you can get a full refund provided that you complete our return
form within 7 days from the delivery date. The item must be then returned within 14
days from submitting the return form.
Please note that the cost of returning a purchase is on your expense
We do not offer exchange for purchases on our website, only returns. Exchanges
are available only on items purchased on sale.
If you don’t wish to exchange your purchase, a credit note will be issued to the
value of the item when you purchased it. In case of a difference in the final balance,
you will be issued a credit note, valid for one year, which can be used on your next
purchase.
We will need 5 working days once we receive your product to process your
return.

Return packaging
The return form along with the original receipt/invoice must be included in the return
parcel, otherwise the return will not be accepted.
Please note, we are not responsible in the event of loss, theft or damage of
the returned parcel. Once shipped, the return package and its contents are the
responsibility of the customer until the package has been received.
Important notice: We do not accept returns sent via Hellenic Post (ELTA), because
items are often lost or seriously delayed.
Refund
The refund will be processed as soon as we receive the items at our faciities. You
will receive the refund in the same payment method used for your purchase. The
amount may take up to 14 days to appear in your account, depending on the bank.
International Refund
If your order was placed in Greece, all sales taxes will be refunded. Please be
aware that original shipping costs, shipping, customs duties and sales taxes for
international orders are non-refundable.

Faulty items
If your item has a defect upon receipt, please contact us directly by sendng an
email to the following address info@gkekasantique.gr along with relevant
photos, so that we can offer the most suitable solution.

Condition of the items
All items must be returned in perfect condition, unused, and with the original
packaging (including pouch and boxes). We are unable to offer an exchange or
refund on items that are deemed damaged – scratched, worn, or not in their original
packaging.

Exchanged items will only be dispatched once returned goods have undergone
quality checks and are subject to product availability at the time of return.
The return process starts as soon as we receive the product. If your returned
product meets our standards (not damaged etc.) and as long as there is
product availability at the time of return, we can dispatch the exchanged items.

If the above conditions are not met, gkekasantique.gr has the right not to accept the return
of the specific product. In this case, the product is returned to the sender, who
bears the shipping costs.

For further instructions you can contact us any time at info@gkekasantique.gr